FAQ

Everything you might want to know about shipping, products, returns and orders.

PRODUCTS

Yes. All BLONDE.LAB products are vegan.

Yes absolutely. THE PERFECTIONIST mousses are made to mix and match for more personalised toning results.

Yes. THE SMOOTHIST helps instantly detangle all hair types while leaving the hair soft, smooth and manageable.

Yes, all BLONDE.LAB products are safe to use on the hair lengths of extensions. However, we recommend avoiding application directly on the bonds, tapes, or attachment points, as this may affect their durability and performance.

While all BLONDE.LAB products are gentle enough for regular use, we generally recommend using them 2–3 times per week for optimal results. The ideal frequency may vary depending on your hair type, condition, and individual needs.

This depends on your current hair colour and desired tone. If you are unsure, feel free to contact us for guidance.

No. The formulas are lightweight and designed to leave the hair soft and glossy without buildup.

Yes. The formula includes built-in heat protection.

Yes. THE SMOOTHIST and THE PERFECTIONIST complement each other perfectly and can be used as part of the same routine. Start with THE SMOOTHIST after shampooing and rinse thoroughly. Then apply THE PERFECTIONIST to towel-dried hair before styling. Together, they help keep hair soft, smooth, hydrated and beautifully toned.

SHIPPING

For Switzerland, standard shipping typically takes 5–7 business days. For destinations within Europe, delivery usually takes 7–10 business days. Please note that shipping times may vary during peak periods or due to customs processing.

Yes, we currently ship to most countries within Europe. If you're unsure whether we ship to your country, please get in touch and we'll be happy to help.

We accept all major credit cards, PayPal and Google Pay.

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

RETURNS

We offer a 30-day return policy on all unused items in their original packaging.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at info@blondelab.com. Include your order number and photos of the item and packaging where applicable. We will review the issue and work with you to find a suitable solution as quickly as possible.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error. In such cases, we will cover the return shipping costs.

Approved refunds will be issued to the original payment method used for the purchase. Once we have received and inspected the returned item, your refund will be processed within 14 days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

CONTACT

We're here from 9am to 5pm CET on business days. Please visit our "CONTACT US" page, where you'll find all available ways to get in touch with our team. We're always happy to help with any questions about our products, your order, or finding the right shade.

We do our best to respond to all enquiries as quickly as possible during business hours. Most enquiries are answered within 1–2 business days.