Privacy policy

Last Updated: August 2026

At BLONDE.LAB, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or otherwise interact with our services. By using our website, you agree to the practices described in this Privacy Policy. This Privacy Policy applies to all visitors, customers, and users of the BLONDE.LAB website and online store.

Information We Collect
Depending on how you interact with our website, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • Customer support enquiries
  • Device information, including IP address, browser type and operating system
  • Website usage information collected through cookies and similar technologies

We collect this information directly from you, automatically through your use of our website, and from trusted service providers that help us operate our online store.

How We Use Your Information
We use your personal information to:

  • Process and fulfil your orders
  • Process payments securely
  • Arrange shipping and delivery
  • Provide customer support
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

How We Share Your Information
We only share personal information where necessary to operate our business, fulfil orders, process payments, comply with legal obligations, and provide our services.

This may include:

  • Shopify
  • Payment providers
  • Shipping providers
  • IT and hosting providers
  • Professional advisers where required
  • Public authorities where required by law

We do not sell your personal information to third parties.

Payments
Payments are processed securely through Shopify Payments and its supported payment methods.
Depending on your selected payment method, payment information may be processed by:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Klarna

BLONDE.LAB does not store your complete payment card information. Payment information is processed securely.

Shopify Services
Shopify provides the e-commerce platform that enables us to sell our products and process customer orders. Shopify provides the infrastructure that allows us to securely process orders and payments.

As part of these services, Shopify processes certain personal information on our behalf, including information required to complete purchases, process payments, and operate our website. Shopify may process personal information in countries outside Switzerland or the European Economic Area in accordance with applicable data protection laws.

For more information about how Shopify processes personal information, please refer to Shopify's Privacy Policy.

Cookies
Our website uses cookies and similar technologies to:

  • Operate the website
  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Provide a secure shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, such as fulfilling orders, complying with legal obligations, resolving disputes, and enforcing our agreements.

International Data Transfers
Some of our service providers, including Shopify, may process personal information outside Switzerland or the European Economic Area.

Where required by applicable law, appropriate safeguards are implemented to protect your personal information.

Your Privacy Rights
Depending on your place of residence and applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information where applicable

To exercise any of these rights, please contact us using the details below.

Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page together with the revised "Last Updated" date.

Questions or Complaints
If you have any questions or complaints regarding how we process your personal information, please contact us using the details below.

If you are located in Switzerland, the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.

Contact Us
BLONDE.LAB
Apollostrasse 8
8032 Zurich
Switzerland

Phone
+41 78 238 65 44

Email
info@blondelab.com