Frequently Asked Question
What products do you offer?
BLONDE.LAB offers a focused range of leave-in styling mousse variations and a hair detangling spray for general haircare use. Each product page provides clear ingredient information, usage instructions, and product-specific details to help customers review and understand the product before purchase.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shop Pay, UnionPay, Visa
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 3–5 business days via Swiss Post in the Switzerland, with CHF 8.40 shipping on all orders.
Do you offer international shipping?
No, We only ship to Switzerland now but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the Switzerland may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, BLONDE.LAB covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, Blonde Lab does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.
Company Information
Company Name: BLONDE.LAB
Address: Apollostrasse 8, 8032 Zürich, Switzerland
Phone: +41 78 238 65 44
Email: info@blondelab.shop
Customer Support Hours
Monday – Saturday: 09:00 AM – 06:00 PM
Sunday: Closed
Time Zone: (GMT+01:00) Central European Standard Time (Zurich)
Response Time: We respond within one business day